National Certificate in Gas Marketing, Business and Administration - Customer Support with strands in Gas Appliances, Gas Connections, Gas Delivery and Measurement Systems, and Gas Emergency Response

Level 3  Credits 58-77

This qualification is designed for gas customer support staff who deal with customers, gas industry members, and in some cases emergency services.

Holders of this qualification are able to, from a gas customer support centre, demonstrate the ability to: interact with the public, emergency services, and gas distribution network owners; and respond to gas queries.

This National Certificate could build on or lead to the National Certificate in Business Administration and Computing (Level 2), National Certificate in Business Administration and Computing (Level 3).

COMPULSORY: 31 Credits

Unit Standard	Description	Level	Credit
497	Demonstrate knowledge of workplace health and safety requirements	1	3
24713	Demonstrate knowledge of gas hazards, signs, symbols, and terminology for the gas retail industry	2	5
24714	Demonstrate knowledge of the gas industry in relation to customer support and administration	2	3
24718	Describe hazards of reticulated gas, the fire triangle, and actions to eliminate sources of ignition in the gas industry	2	6
24719	Demonstrate knowledge of gas retail business relationships, stakeholders, and their concerns with industry activities	3	6
24722	Respond to gas queries from a contact centre and describe gas appliance faults, incidents and events, and action to take	3	8

 

CORE ELECTIVE: A minimum of 6 credits at Level 3 or above from anywhere on the NQF.

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Gas Appliances Strand

Unit Standard	Description	Level	Credit
20850	Prepare and process applications for gas connections	3	6
25518	Demonstrate knowledge of gas appliances, requirements for installation, faults, safety, and documentation for gas retail	3	7
25519	Identify customer requirements for gas appliances, parts, accessories and servicing, and match to customer requirements	3	8

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Gas Connections Strand

Unit Standard	Description	Level	Credit
20850	Prepare and process applications for gas connections	3	6
24712	Perform administrative procedures for reticulated gas connections, disconnections, reconnections, and relocations	3	10
24717	Demonstrate knowledge of applications, quotations, and documentation for gas connections	3	8