Level 4 Credits 65
This National Certificate is for:
•managers, team leaders, and facilitators with responsibility for quality, and/or
•members of quality improvement teams or work units who are integrating quality into their work, and/or
•people who are seeking a career in quality management at a middle management or technician level.
This qualification recognises knowledge, skills and competencies in core quality management concepts, processes and systems.
This qualification can follow on from other business qualifications at levels three and four, and can lead to the
National Diploma in Business (Level 5), the
National Diploma in Business (Level 6), and/or other industry-based qualifications.
COMPULSORY: 33 Credits
Unit Standard
|
Description
|
Level
|
Credit
|
|
8073 |
Establish, develop, and improve quality-focused aspects of supplier relationships |
4 |
8 |
|
8074 |
Establish, develop, and improve quality-focused aspects of customer relationships |
4 |
8 |
|
8077 |
Participate in a team to achieve specified quality improvement objectives |
3 |
4 |
|
8085 |
Demonstrate knowledge of quality and its management |
3 |
4 |
|
8086 |
Demonstrate knowledge required for quality auditing |
4 |
4 |
|
8087 |
Use core quality management tools |
3 |
5 |
ELECTIVE A: Meet the requirements of 1 of the following sets.
Option 1:
Unit Standard
|
Description
|
Level
|
Credit
|
|
8081 |
Collect data for a specified purpose |
3 |
8 |
|
8082 |
Analyse data and communicate information for a specified purpose |
4 |
8 |
Option 2:
Unit Standard
|
Description
|
Level
|
Credit
|
|
20849 |
Develop and implement a plan to gather, analyse and report on information for management of quality |
5 |
10 |
ELECTIVE B: The balance of credits to achieve a minimum of 65 credits of which a minimum of 40 credits at Level 4 or above may come from the following;
Unit Standard
|
Description
|
Level
|
Credit
|
|
6406 |
Establish and maintain quality customer relations for a small business enterprise |
4 |
5 |
|
7449 |
Contribute to organisational strategy development |
5 |
5 |
|
7458 |
Maintain compliance with legal requirements and regulatory codes and standards |
5 |
5 |
|
7459 |
Develop, manage, and evaluate improvements to products, services, and systems |
6 |
10 |
|
7463 |
Maintain and control the use of material, plant, and equipment resources |
6 |
7 |
|
8076 |
Promote the participation of management and staff in quality initiatives |
5 |
4 |
|
8078 |
Lead a team to achieve specified quality improvement objectives |
5 |
6 |
|
8084 |
Audit quality management systems for compliance with quality standards |
6 |
14 |
|
8088 |
Analyse quality costs |
5 |
4 |
|
8089 |
Use statistical process control tools for the control and improvement of processes |
4 |
6 |
|
9696 |
Apply problem-solving techniques |
4 |
4 |
|
9704 |
Manage interpersonal conflict |
4 |
6 |
|
9734 |
Demonstrate knowledge of workplace team leadership and teamworking |
5 |
12 |
|
9738 |
Explain and apply principles and practices of operations management |
5 |
15 |
|
9739 |
Explain and apply work study and design methodologies |
5 |
7 |
|
10671 |
Explain selected Māori concepts in relation to Māori management situations and relationships |
4 |
8 |
|
10674 |
Identify skills in management contexts based on Māori concepts |
4 |
6 |
|
10679 |
Develop protocols for personal interaction with, and between, Māori staff |
6 |
6 |
|
11099 |
Develop strategies for communicating in a culturally diverse workplace |
4 |
4 |
|
11646 |
Prepare business information for management |
5 |
5 |
|
19025 |
Demonstrate and apply knowledge of quality assurance in a business operation |
4 |
7 |
